Emmanuel Borboa

EXPERIENCE

Regional Technology Services Supervisor, Jubilee Academies
Brownsville, TX — August 2021 - Present

Duties

• Supervises Technology Services Technicians including weekly check ins, time and attendance, and other work related duties.

• Facilitate or provide trainings to Technology Services Technicians for profesional development.

• Meets with onsite vendors and oversee projects.

• Provides Tier 3 support to end users.

• Assist in growing the department by documenting policies, procedures and adding to the department knowledge base.

• Completes asset audit and maintains asset inventory

• Lead or Co-lead departmental projects.

Accomplishments

• Assist on the start up of Jubilee's eSport Program by organizing Community Events, Introducing the program to Students, Parents, and School Admins, and support Coaches and Program Coordinator.

Technology Support Technician, Jubilee Academies
Brownsville, TX — June 2014 - July 2021

Duties

• Provide faculty and staff with support on technical issues via Email, remote desktop, phone, or on site.

• Provide training to staff in the use of the information system and software.

• Create, manage, and edit users and OU on Active Directory

• Provide support to Students and parents with school issued devices.

• Keep Inventory of Staff, Faculty and Student devices for RGV Region

Accomplishments

• Assist on the rebranding of the district by updating our websites. 

• Give support in the deployment of class technology for new Schools.

• Help Curriculum Department giving training to teachers in different topics: Video Editing, Google Apps for Teachers, Google Sites, others.

• Help RGV Schools in the distribution of Student Devices due to COVID.

• Assist principals on Xmas & Charro Day’s program with Lights, Multimedia, and sound system.

Computer User Services Specialist, University of Texas at Brownsville
Brownsville, TX — September 2009 - August 2013

Duties

• Provides routine computer services to academic departments and other groups

• Recommends new technologies, and assist in looking solutions with software and hardware vendors

• Installs video conferencing equipment, train end users, and schedules conferences via the Cisco Multipoint Control Unit

• Video Streaming of Events

• Provide support to Instructional Designer on creation of Online Courses

• Distance Learners customer support

Accomplishments

• Migrate more than 3,000 pages to MS Sharepoint following the new marketing and branding styles.

• Increase the presence of UTB at High Schools by installing Info Kiosks.

• Begin Second Life Virtual Campus for UTB and assist Dr. Jeff Wilson on the first class offered virtually online

• Bring Online students closer by training them on the use of Blackboard Tools like Tegrity or/and Collaborate.